Coincroco (“Coincroco”, “we”, “our”, “us”) is owned and operated by Cronweb Solutions Private Limited.
This Privacy Policy explains how information is collected, used, stored and protected when you access or use Coincroco, including our website, cryptocurrency market information, tools and, where enabled, account-based features.
1. Scope of this Privacy Policy
This Privacy Policy applies to your use of Coincroco and its related services.
Some Coincroco features, including account registration, portfolio tools, watchlists, alerts, API access, subscriptions or other personalized services, may be enabled or disabled from time to time. Provisions relating to those features apply only when the relevant feature is available and used by you.
2. Information We Collect
The information we collect depends on how you use Coincroco.
Information you provide
Where account functionality is available, we may collect information such as your name, email address, authentication information, communication preferences and other information necessary to create and maintain your account.
When you voluntarily use portfolio, watchlist, alert or similar features, we may store the cryptocurrency-related information you choose to enter or save.
If subscriptions or paid services are offered, information relating to your subscription, plan, billing status and transaction status may be processed. Payment credentials may be handled directly by the applicable payment provider rather than Coincroco.
When you contact us, we may collect your name, email address, inquiry type, message and other information you voluntarily provide.
You should never provide private cryptocurrency keys, wallet seed phrases or other credentials that could provide access to digital assets.
Information collected automatically
When you visit Coincroco, certain technical information may be collected automatically, including IP address, browser and device information, requested pages, timestamps, referring information, security events and similar diagnostic or usage information.
This information may be used to operate, secure, troubleshoot and improve the service.
3. How We Use Information
We may use information to provide and maintain Coincroco, operate optional user features, authenticate users, maintain account security, process user requests, provide portfolio or alert functionality, administer subscriptions where offered, respond to support inquiries, prevent fraud or abuse, diagnose technical problems, improve functionality and performance, comply with legal obligations and protect Coincroco and its users.
Where permitted and where you have selected the relevant communication preference, we may also use information to send service communications, newsletters, alerts or other requested information.
4. Cookies and Local Storage
Coincroco may use cookies, browser local storage and similar technologies for essential functionality, session management, security, interface preferences, currency preferences and other features necessary to operate the website.
We may display a notice informing visitors about our use of these technologies.
Where optional analytics, advertising or similar third-party technologies are enabled, additional cookies or storage technologies may be used subject to applicable law and the configuration available at that time.
You can control or remove cookies through your browser settings. Clearing cookies or browser storage may reset saved preferences or require you to authenticate again where account functionality is enabled.
5. Cryptocurrency Market and Third-Party Data
Coincroco obtains or processes certain cryptocurrency market information, news, exchange information and other content from third-party data providers and publicly available sources.
Requests to or content supplied by third-party services may be subject to the privacy practices and terms of those providers.
Coincroco does not control the privacy practices of third-party websites or services.
6. Third-Party Service Providers
We may use service providers to support areas such as hosting, infrastructure, security verification, email delivery, payment processing, analytics, market-data delivery and other operational functions.
These providers may process information only to the extent necessary to provide their services or as otherwise permitted under their own terms and applicable law.
7. Legal Bases and Legitimate Purposes
Where applicable privacy law requires a legal basis for processing, we may process information because it is necessary to provide a service you requested, because you provided consent, because we have a legitimate interest in operating and securing Coincroco, or because processing is necessary to comply with applicable law.
The applicable basis depends on the information, purpose and jurisdiction involved.
8. Data Retention
We retain information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing services, maintaining security, resolving disputes, enforcing agreements and complying with legal or regulatory requirements.
Retention periods may differ depending on the nature of the information and the feature involved.
Where account functionality is available, certain information may remain for a reasonable period after an account is closed when required for security, legal, fraud-prevention or record-keeping purposes.
9. Data Security
We use reasonable administrative, technical and organizational measures designed to protect information against unauthorized access, alteration, disclosure or destruction.
No internet-based service or electronic storage system can guarantee absolute security, and users should take appropriate precautions when using online services.
10. International Processing
Coincroco and its service providers may process information in countries other than the country from which you access the service.
Where required, appropriate measures may be used to protect information transferred across jurisdictions.
11. Your Choices and Rights
Depending on your location and applicable law, you may have rights concerning your personal information, including rights to request access, correction, deletion, restriction, objection, portability or withdrawal of consent.
Certain rights may be subject to legal exceptions or verification requirements.
Where account functionality is available, some preferences may be managed directly through your account.
For other privacy-related requests, please use the Contact Us page.
12. Children's Privacy
Coincroco is not intended for children under the age of 18.
We do not knowingly seek to collect personal information from children. If we become aware that information has been collected in circumstances where it should not have been, we may take appropriate steps to remove it.
13. Changes to this Privacy Policy
We may update this Privacy Policy to reflect changes to Coincroco, our practices, legal requirements or third-party services.
The current version will be published on this page. The date displayed on the page indicates when the content was most recently updated.
14. Contact
If you have questions, requests or concerns relating to this Privacy Policy or the handling of personal information, please use the Contact Us page on Coincroco.